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Accessibility Statement

Patriot Emergency Medical Services, LLC Effective Date: April 20, 2026 Last Updated: April 20, 2026

1. Our Commitment to Accessibility

Patriot Emergency Medical Services, LLC is committed to ensuring that our website, www.patriot-ems.com, is accessible to everyone, including people with disabilities. Because we serve patients who are elderly, mobility-limited, and living with a range of medical conditions, accessibility is not an afterthought for us. It is a direct reflection of who we serve and how we operate.

We are working to make our website and the information it provides available and usable by as broad an audience as possible, regardless of ability, technology, or how you choose to access the internet.

2. Accessibility Standards

Our goal is to meet or substantially conform to the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, published by the World Wide Web Consortium. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

3. Measures We Take

To support accessibility, we have implemented or are working toward the following:

  • Clear heading structure and consistent navigation across pages
  • Descriptive alternative text for images that convey information
  • Sufficient color contrast between text and background
  • Keyboard navigability for users who do not use a mouse
  • Text that can be resized without loss of content or functionality
  • Form fields with clear labels and error messages
  • Captions or transcripts for video content where applicable
  • Mobile responsive design that adapts to different screen sizes and orientations
  • Compatibility with common screen readers and assistive technologies
  • Avoidance of content that flashes in a way that could trigger seizures

We review our website periodically to identify accessibility issues and make improvements. When we identify issues that affect accessibility, we prioritize fixing them in a reasonable timeframe.

4. Alternative Ways to Reach Us

If any part of our website is not accessible to you, or if you need information or services in an alternative format, please contact us directly and we will be happy to assist you. We offer the following alternatives to using our website:

Phone. Call us at (404) 902-2628. Our phone line is staffed 24 hours a day, 7 days a week. Our representatives can help you request transport, ask about services, or get information about our company.

Email. Email us at service@patriot-ems.com. We typically respond to email inquiries within one business day.

In person. Visit our headquarters at 67 New Street, Rockmart, GA 30153 during business hours. Please call ahead to confirm availability.

Mail. Written correspondence can be sent to the address above.

If you use a TTY, please contact us through the Georgia Relay Service by dialing 711.

5. Feedback and Requests for Assistance

We welcome your feedback on the accessibility of our website. If you experience difficulty accessing any part of our site, have suggestions for improvement, or need assistance completing a task on the site, please contact us:

Accessibility Contact Patriot Emergency Medical Services, LLC 67 New Street Rockmart, GA 30153 Phone: (404) 902-2628 Email: service@patriot-ems.com

When contacting us about an accessibility issue, please provide the following information if you can, so we can respond effectively:

  • The URL of the page where you encountered the issue
  • A description of the problem
  • The device, browser, and any assistive technology you were using
  • Your contact information so we can follow up with you

We will make every reasonable effort to respond to accessibility feedback within five business days and to provide the information or service you were trying to access in an alternative format when necessary.

6. Formal Complaints

If you believe you have been unable to access our services because of a disability, you may file a formal complaint with us using the contact information above. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights, which enforces laws that prohibit discrimination on the basis of disability in health programs and activities that receive federal financial assistance. Complaints may be filed online at ocrportal.hhs.gov or by mail to:

Centralized Case Management Operations U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Room 509F HHH Building Washington, D.C. 20201

7. Third-Party Content

Our website may include content, tools, or services provided by third parties, including maps, embedded videos, social media feeds, and job application platforms. We do not control the accessibility of third-party content and cannot guarantee that all such content meets the same accessibility standards as the content we create directly. If you encounter a barrier with a third-party tool on our website, please let us know so we can help you access the information or service through an alternative channel.

8. Ongoing Commitment

Accessibility is an ongoing effort. As technology changes, as our website evolves, and as we learn more from our users, we will continue to make improvements. If you have an idea for how we can do better, we want to hear it.

This Accessibility Statement reflects our commitment to making our digital presence usable by everyone we serve. It is reviewed and updated as our website and standards evolve.

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